Thorntree Country Lodge in Oudtshoorn is a Registered Essential Business Service and Covid-19 ready, thus thrilled to welcome back guests. The Management team discussed and implemented a risk adjusted strategy, as outlined by the South African Government. The health and safety of our staff and guests remains our top priority while providing a heart-warming Thorntree experience.

Management
Jeandre Fourie and Donrice Gouws are the Operational- & dedicated Covid-19 Liaison Managers.

Guest arrival & welcome

• On arrival, guests to use provided hand sanitizer and have their temperature screened.
• Guest luggage will be disinfected and taken to the rooms by our porters wearing gloves & masks.
• All staff to wear face masks and gloves, and interaction with guests will be contactless as far as possible and from a safe distance.
• The welcome briefing to guests to include details of our safety and hygiene measures in place and what is expected of guests during their stay.
• Face masks to be for sale at reception.

Dining Experience
Our food services continue with the following measures in place:

• Guests are required to sanitize their hands when entering the restaurant.
• Restaurant tables to be spaced at least 1.5 meters apart.
• Communal dining is currently not possible and multiple meal seating to be managed on demand.
• All meals are plated, regrettably no buffets.

Cleaning of Rooms

• Guests staying more than one night can advise if they wish to minimize housekeeping to avoid interaction.
• All housekeeping staff to wear face masks and gloves and use alcohol-based disinfectant while cleaning the rooms.
• Every room to be sanitized after check-out.

Laundry

• All laundry staff to wear face masks and gloves.
• All linen is sun-dried, weather permitting, and ironed.
• Guests’ laundry to be washed individually.

Communal Areas

• Hand sanitizer is available in all rooms and restaurant/bar areas.
• Staff members on duty will regularly disinfect surfaces including tables, counters, rails, etc.
• Guests are encouraged to practice social distancing.

Staff
We have put in place, the following measures, to protect our staff and guests:

• Staff is divided into two groups and will only work within their designatedgroup.
• Staff members were trained on Covid-19 safety measures.
• All staff will have their temperature screened prior to their shifts.
• All staff to be provided with masks and gloves.
  
  

Suspected Covid-19 Cases
Doctor on Call

• In the event of a suspected case of COVID-19, person(s) to be immediately transferred to a medical doctor and/or hospital.